1. Capture the request
Describe the issue, room or area, property context and any visible damage in plain language.
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Free landlord & tenant tool
Maintenance Request Triage & Vendor Packet
Turn a vague maintenance message into a structured request with issue context, access details, photos and a vendor-ready summary.
No account requiredNo email gatePhotos stay in your browser session
Better information before scheduling
A useful maintenance request should explain what is happening, where it is happening, whether damage is visible, what access is available and what has already been tried safely.
Emergency, gas, fire, electrical and flooding indicators are handled conservatively. The tool never tells a user that a condition is safe.
Free maintenance intake
Turn a vague request into a vendor-ready packet.
Add the problem, location, safety indicators, access details and photos. Acrelio organizes the information locally in your browser so you can copy, print or download a clean work packet.
Safety comes before the packet. Do not enter an unsafe area or delay emergency help to collect more details. This tool never determines that a condition is safe.
Up to 4 images, 6 MB each. Photos stay in this browser session and are not uploaded to Acrelio by this public tool.
No account, email or payment required.
How the tool works
Collect the details a vendor actually needs.
The tool focuses on clear intake and handoff rather than trying to diagnose the repair from a distance.
2. Flag safety and access
Record emergency indicators, safe troubleshooting already performed and when the property can be accessed.
3. Build the packet
Copy, download or print a structured summary that can be handed to a landlord, manager or vendor.
Questions, answered
Maintenance request tool FAQ
Do I need a Acrelio account to use the maintenance request tool?
No. The public tool is free and does not require an account, email address or payment.
Does Acrelio upload the photos I attach here?
No. Photos selected in this public tool stay in the current browser session so you can review and print the packet. They are not uploaded to Acrelio by this page.
Does the tool decide whether a maintenance issue is safe?
No. The tool only organizes reported information. Emergency indicators tell you to prioritize immediate safety and appropriate local emergency or utility guidance; they are not a safety clearance.
What is included in the vendor packet?
The packet can include the issue description, property or unit context, room or area, potential urgency, suggested trade, access details, troubleshooting already performed, notes and attached photo names.
Keep the request connected.
Store maintenance history, assign vendors and coordinate visits inside Acrelio.
The public packet is a one-time handoff. Acrelio keeps the request connected to the property, tenant, photos, appointments and vendor work history.