How Acrelio handles your information.

Acrelio offers a separate, optional setting labeled ‘Contribute anonymized data to Acrelio’s industry reports.’ It is off by default, is not part of accepting the Terms of Service, and is separate from marketing and affiliate-cookie choices. Declining or withdrawing does not change your subscription, price, features or support. Manage the choice at /settings/research or contact support@acrelio.app.

If you opt in and confirm a real U.S. rental portfolio with amounts in USD, a restricted database job may derive portfolio-level numerical summaries of recorded rent collection, late-fee charges, tracked vacancy, estimated vacancy rent loss, maintenance activity, known maintenance costs and recorded expense mix. Only full calendar quarters beginning after consent qualify; earlier records are not backfilled. An independent-landlord enrollment review is also required. Administrative, test and duplicate portfolios are excluded during that review.

The research dataset excludes tenant-level records and tenant identifiers, names, contact details, property addresses, precise locations, free text, messages, documents and photos. Geography is limited to broad regions and portfolio size to broad bands. The collector reads the relevant numerical operating fields inside the database; the drafting model receives only approved group statistics and has no access to operating tables or individual contribution rows. A landlord’s choice does not authorize publication of tenant information or replace any notice or legal basis required for processing underlying rental records.

Internal portfolio contribution rows use random identifiers and a separately restricted account link so withdrawal and deletion can be honored. Those internal records remain pseudonymous, not guaranteed anonymous. Only grouped statistics that pass minimum-cohort, contribution-cap and overlapping-cut checks may appear in a publicly approved report, article, downloadable PDF or press kit. The initial minimum is thirty contributing landlord accounts per metric; small groups and their denominators are suppressed. Thresholds and caps reduce disclosure risk and are not a guarantee against all re-identification.

We maintain and use published statistics in de-identified, aggregated form and do not attempt to re-identify contributors. We do not sell individual research contribution rows or disclose them to advertisers. Published statistics may be cited and linked by readers, press and AI assistants. Reports identify the self-selected Acrelio sample and its limitations; survey results and public benchmarks are labeled separately.

Turning the setting off stops future collection, removes linked research contributions and invalidates affected unpublished drafts in the same transaction. Account deletion also removes linked contributions. Already published group statistics remain because an individual contribution cannot be separated from the published result. Internal linked contributions are retained for a rolling window of approximately eighteen months; unpublished drafts expire after ninety days. Minimal consent and review records are retained with your account as needed to honor choices, document authorization and meet applicable obligations. Contact support for a privacy or deletion request.

Acrelio is the brand providing the property-management service at acrelio.app. Contact support@acrelio.app with privacy questions. This policy covers our public website, landlord accounts, tenant portal and support interactions.

Acrelio manages account, website, security and subscription information for operating its service. Landlords determine why rental records about their tenants are entered and used; Acrelio processes those records to provide the landlord’s workspace and tenant portal. Your landlord remains responsible for the notices, permissions and lawful handling of the rental information they supply.

We process account email addresses and profile details; property and rental-unit addresses; tenant contact details; lease information; rent charges, recorded payments, balances and deposit activity; expenses; maintenance requests, appointments, photos and notes; uploaded documents; and messages. The information involved depends on the features you use and what you or your landlord submit.

For a requested public resource, we may collect a first name, email address, campaign attribution and a record of whether optional email consent was requested and confirmed. We also receive the content of support requests and attachments. Only submit information needed for the resource, managing your rental or resolving your request. Do not send account passwords or full payment-card details to support.

For paid Acrelio subscriptions, the checkout provider collects payment and billing details. Acrelio uses customer, transaction and subscription references, payment status, billing periods and refund information to manage paid access and billing support. Full card numbers and card security codes are entered with the payment provider rather than stored as Acrelio subscription records.

Where Paddle handles a purchase, it acts as merchant of record and handles payment, tax and fraud-related information under its own privacy notice. Rent and deposit entries in Acrelio are rental records; recording them does not itself transfer money.

Our hosting and authentication services process technical information such as IP addresses, browser details, request times and security or error logs to deliver and protect the service.

The public page-view counter adds to a single website-wide total when a public page loads. It does not create or send a visitor identifier, cookies or page paths for counting. Reloads and repeat visits count again. Standard hosting and security logs are separate from this counter. Once the aggregate analytics feature is enabled, Acrelio also counts public-page visits and signup-button clicks by UTC day, public page path, broad referral category and screen-width category. It does not store visitor IDs, individual visit histories, raw referrers, full URLs, IP addresses, or form contents in this analytics table. Repeat visits and automated traffic may count. The metrics are for website reporting and are not proof of unique people, signups or purchases.

Where the affiliate program is active, and only after you allow affiliate cookies, Acrelio uses Affonso to credit the partner who introduced you to Acrelio. Affonso may receive a referral identifier, referral page, IP address and browser or device information. Delivery through acrelio.app does not make this information anonymous or prevent Affonso from processing it.

When an eligible new landlord account is created and verified, we may link the verified referral to an internal account identifier and eligibility dates. Affonso receives that internal identifier for lead matching; the affiliate signup flow does not send your name or email. Eligible later Pro checkout includes the account identifier and referral in Paddle transaction metadata. This supports qualifying upgrades after a browser cookie expires or from another device where you allow affiliate tracking.

Server referral records have restricted access and are retained as needed to establish eligibility, reconcile commissions, resolve disputes and meet applicable recordkeeping duties. Cookie lifetimes are separate from server record retention. Contact support@acrelio.app to request access, deletion or details about a particular record; provider and billing records may be subject to their own retention requirements.

You can decline affiliate cookies and keep using Acrelio. Withdrawal stops future eligible attribution through Acrelio and clears accessible referral cookies, but does not undo earlier processing or automatically erase Paddle or Affonso records. A request already in progress can finish. Your privacy rights and request contact are described below.

We use information to authenticate users, provide the landlord workspace and tenant portal, connect rental records, deliver requested public resources, send requested account and service messages, generate reports, administer subscriptions and refunds, answer support requests, troubleshoot problems and prevent misuse. We send optional resource follow-up only after separate confirmation, and every optional message provides an unsubscribe method. Public visitor counts help us understand website traffic.

Where applicable data-protection law requires a legal basis, account and subscription processing supports our contract with you; security, support and service administration support legitimate interests, balanced against your rights; legally required records support our legal obligations; and consent applies where required for optional activities. Landlords are responsible for the legal basis for rental records processed on their behalf.

Landlords can access rental records in their workspace. Tenants can access the information made available through their linked portal and communications. Sharing a report or downloaded document outside Acrelio is the responsibility of the person sharing it.

We use Supabase for database, authentication and storage services, Vercel for hosting, and Resend for service-email delivery. Payment providers shown at checkout receive information needed for purchases; Paddle handles purchases billed by Paddle. These providers process information for their respective services and may have their own legal obligations.

We may access or disclose relevant information to resolve support or security issues, comply with a lawful request, protect legal rights, or carry out a business transfer subject to applicable privacy obligations. Acrelio does not sell personal information or share it for cross-context behavioral advertising.

We retain account and rental information while needed to provide the service. Public-resource delivery and consent records are retained while needed to deliver the resource, honor consent or unsubscribe choices, prevent abuse and meet applicable recordkeeping duties. Retention after a request or account closure depends on the information involved, landlord instructions, legal recordkeeping duties, unresolved billing disputes and security needs. Backup copies may remain until replaced or removed through the backup lifecycle.

Contact support to request deletion or details about retention of a particular record. We will explain applicable restrictions. Canceling a subscription stops renewal; it is not automatically a request to erase rental records. A landlord may have legal reasons to retain tenancy or financial records after a tenancy ends.

Acrelio uses authenticated access, access controls and encrypted network connections to help protect information. No online service can guarantee absolute security. Keep control of your sign-in email and contact support promptly about suspected unauthorized access.

Our providers may process information outside your country, including in the United States. The protections and rights available can differ by location. Transfers subject to additional legal safeguards must meet applicable data-protection requirements; contact us for information about safeguards relevant to your data.

Depending on your location and the applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information; restrict or object to processing; withdraw consent; and complain to a data-protection authority. Withdrawing consent does not affect lawful processing that occurred before withdrawal.

Email support@acrelio.app with the subject “Privacy request,” your account email and the request you want us to address. We may verify your identity or an authorized agent’s authority before disclosing or changing records. We respond within applicable legal deadlines and explain any exception or refusal. We do not discriminate against you for exercising privacy rights.

For landlord-controlled rental records, contact your landlord first when practical. You can also contact Acrelio, and we will help route your request. Use your browser’s settings to manage cookies and local storage; blocking essential storage can prevent sign-in or other features.

Acrelio is intended for people managing or participating in rental relationships, rather than for use by children. Landlords should avoid entering information about minors unless necessary and lawful for managing the tenancy. Contact support if you believe a child has supplied information inappropriately.

We will date changes on this page and provide additional notice where required by law. Contact support@acrelio.app with questions about this policy or your information.