Getting started
Create your landlord account
Set up access before entering real rental records.
Opening Acrelio…
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Product support library
How can we help you manage your rentals?
Search practical, step-by-step guides for your Acrelio landlord workspace and tenant workflows. Features and screens can differ by subscription, account access and current rollout.
15 guides found
Getting started
Set up properties and units
Keep addresses, units and lease records distinct.
Tenants
Add and manage tenant records
Keep tenancy dates and contacts accurate.
Tenants
Use the tenant portal
Help residents access their own documents, balances and maintenance.
Leases & documents
Prepare a lease renewal
Draft renewal terms and route agreements for review.
Leases & documents
Request an electronic signature
Review document and recipient information before sending.
Rent & finances
Track rent charges and payments
Keep a reliable ledger without confusing records with payment processing.
Rent & finances
Review owner statements and reports
Validate income, expenses and owner payouts.
Maintenance
Log a maintenance request
Create a usable history with photos and urgency.
Maintenance
Use AI maintenance triage safely
Treat photo analysis as an aid, not an emergency diagnosis.
Section 8
Review an HCV voucher unit
Separate rent, allowance and housing-authority determinations.
Section 8
Prepare for a voucher inspection
Track repairs and evidence without claiming inspection approval.
Troubleshooting
Sign-in or verification link fails
Resolve common access issues without exposing credentials.
Troubleshooting
A feature is locked or unavailable
Check entitlement, role and the active workspace.
Troubleshooting
A printed tool result looks wrong
Check inputs, browser print settings and legal assumptions.
Need account or billing help?
Contact the support team without sharing your password, login link, access token, full financial records or sensitive tenant documents.
Contact Acrelio SupportSafety and legal context
Guides explain product use, not legal, tax, banking or emergency decisions. Verify current state and local rules, housing-authority approvals and plan entitlements before acting.
Research official housing rules